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Frequently Asked Quesitons
Questions about our house cleaning services or process? Please browse through the questions below to get familiar with what we do. Please do not hesitate to contact us at 925-337-7413 if you still have questions.
A regularly assigned team of trained service team will clean your home. All employees are uniformed, insured, and bonded. Our Cleaning Professionals will not eat, drink, smoke or use any appliances while inside your home. We know we must earn your trust and approval each time we visit your home. That is why H.Santana Cleaning does not ask you to sign a contract. We depend on open communication and your honest evaluation of our service. We appreciate when you let us know how we can serve you better.
We will be flexible and discuss schedule with you. While in most cases it is not possible to give a specific time we will arrive, we will make every effort to meet your needs.
So the time we spend in your home can be as efficient as possible, we ask that you pick up clothing, toys or other household items. We treat your home with complete care and respect. However, should damage or breakage occur while we are cleaning, H.Santana Cleaning will make every effort to repair or if necessary, replace the item. When appropriate, insurance claims will be filed. Many homeowners are not aware of their personal liability regarding work related injury and social security taxes for independent home-service workers. We are bonded and licensed business.
No. We will bring our own equipment and cleaning supplies.
Most of our customers are not home when we clean. Only our trusted team under direct supervision of the owner (Hugo Santana) will be cleaning your home.
If your scheduled cleaning falls on a major holiday, we will contact you to reschedule your service. If you need to change a scheduled cleaning visit we appreciate a 72-hour notice. When short notice is given, we may need to charge a fee if the team cannot be reassigned.
Most customers find it convenient to simply leave a check in the home, made payable to H.Santana Cleaning. Payment is made on the day of each cleaning visit.
No. We do not provide carpet cleaning service. However, we do partner with excellent and professional carpet cleaner in the areas we operate. Please visit Spotless Carpet Cleaning services for more information, and tell them that H.Santana Cleaning sends you and they will treat you like a star.
Please contact H.Santana Cleaning at 925-337-7413 for more advice or information.
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